Impact of implementing quality control systems in laboratories associated with teaching and research institutions − The case study of the laboratory for macromolecules and colloids in the petroleum industry

The competitiveness between institutions and companies generates the need to cheapen products services facilitate their production. Thus, several establish partnerships with specialized university laboratories in order promote optimization of processes. These laboratories, guarantee reliability, often resort application technical standards obtaining international certifications. This paper aims discuss relevance certifications by research report a case study from laboratory Federal University Rio de Janeiro. results implementation quality management system Laboratory for Macromolecules Colloids Petroleum Industry (LMCP) are presented, where excellent satisfaction were obtained, as well very small number failures, demonstrating that is effective, which more customers carry out increasingly sophisticated research. As perspectives it expected can increase collaborations high-quality service delivery industry LMCP.